What we do.
Simply stated, we take the stress and headaches out of IT for businesses, by looking after all aspects of our clients' technology. We started in 1990 with the attitude that technology should serve the needs of the business, not the other way around.
Making sure that the technology we implement supports the goals of our business owner clients and their staff is of prime importance to us.
After nearly 20 years in business we know that we need to focus on doing the one thing we can be the best in the world at, and that one thing is bringing enterprise level IT support to Small Businesses. We have the expertise and staff to support you as if you were a Fortune 500 company. Your technology is every bit as important to the success of your business as it is to the big boys, and it should be looked after every bit as well.
You might not be on the Fortune 500 list (yet!), but you deserve the best service, support, expertise and technology available. After all, you give the best possible service and products to your clients and customers — do you deserve any less?
Why we do it.
How long can your business function without computers up and running? Our clients tell us that if their systems go down, their business grinds to a halt. Even slow systems wreak havoc with productivity, customer service and staff morale. Bottom line, you need your systems up and running at peak performance at all times. We make sure that your systems get optimized and stay that way.
You know, a new client once gave me a “compliment” that WW Works was the ‘Best of the Worst’. Meaning that in general, IT support firms are terrible to work with, but that she was very happy with us. This poor client had experienced nothing but lacklustre service, rotten response times, failed technology projects and arrogant techno-weenie support nerds in the previous IT support firms she had used. She is now a delighted client that no longer worries about her computer systems — she knows we’ve got her covered with technology that works, lightning fast response times and technical staff who speak plain English and are happy to take care of her.
We’ve started a one company revolution to change Small Business owner’s perception of what IT Service can and should be. And, we are succeeding one client at a time. Our goal is to bring the best possible service experience, most appropriate technology, most considerate, polite personable and , qualified technicians, and proactive ongoing support to Small Businesses owners in Burlington, Hamilton and the Golden Horseshoe. In short, we take the Stress and Headaches (SH) out of IT so you can focus on your business, and let us worry about your technology.
How we do it.
To bring the level of reliability our
clients require and demand, we created ServiceWorks™.
ServiceWorks™, our Managed IT Support plan is a comprehensive
suite of IT services optimized for Small Businesses.
Everything a Small Business needs to be able to rely on their
technology to stay ahead of their competition is included for an
affordable monthly fee.
How does it work, what’s included, and how much does it cost?
Lets get cost out of the way up front. ServiceWorks™, probably like your services and products, is an excellent value, and is not cheap. Also, like your services and products, is not designed to appeal to every business. Check out our ServiceWorks™ Frequently Asked Questions page (under construction) and find out if ServiceWorks™ is a fit for your business . Costing is unique to every client, and is based on many variables including the technologies being supported, the size of the network, number of locations etc. Fees can range from several hundred dollars per month to several thousand depending on the scope of the engagement.
What’s included in ServiceWorks?
In a word: Everything! When you’ve got ServiceWorks,
we’ve got you covered! You’ve got a dedicated team of
IT experts with over 50 years combined IT and business experience
supporting you and your staff whenever you need us — day or
night. Here’s the details:
- 24 Hour onsite technical support - 2 PM or 2AM, we will get onsite to address any emergency day or night. We also have 24 Hour remote and phone technical support. Working late on a project and have an issue? Give us a call, and we’ll have you back on track in no time.
- Dedicated Service Coordinator - Our dedicated
service coordinator Fred
Capretta, is always here to take your call.
- Your Own Preferred Technician - Get the tech you love every time! One hour maximum response time guaranteed. If Fred is on the line when you call, he will get back to you almost instantly.
- Maximum One hour response time - If Fred is on the line when you call, he will get back to you almost instantly. For all emergency calls, you will reach live person in seconds!
- Daily Server and network Health Checks - Keeping an eye on your system every day to make sure everything is running well. Monthly onsite server and network Health Checkup. On site 26 point comprehensive system check up and backup / restore testing.
- Monthly Disaster Recovery Testing - Sleep well knowing that your critical business data can be restored in the event of an emergency 24 Hour system monitoring. Our Network Operation Centre constantly monitors your systems to let us know instantly if there is a problem lurking beneath the surface.
- Technology Asset and Lifecycle Management - We track your IT assets and recommend replacements / upgrades to keep your infrastructure optimized, and your IT budget in check.
- All onsite support (unlimited) - Any time you have an issue that requires us to be onsite to fix it, we are on our way. As many times as you need us with no extra fees.
- All remote support (unlimited) - There is a lot we can do for you remotely, and it is all included. Call us any time, and we can be connected to your system in seconds.
- All Email support (unlimited) - Have a quick question, or want to request service while on the move? Just drop us an Email, and we’ll get back to you in under an hour!
- ProtectionWorks(tm) Managed Antivirus Prevention - We manage the antivirus for your entire network — all systems on your network have the most up to date virus protection at all times, and are scanned for viruses, Trojans and worms regularly. No more worrying about gremlins trying to take down your network.
- ProtectionWorks(tm) Managed SPAM Prevention - Almost 90% of all Email is SPAM or Junk Email. Our SPAM prevention protects you and saves you valuable time by preventing SPAM from ever getting to your network in the first place. No more combing through your SPAM folder full of Viagra adds hoping you don’t miss an important client message.
- ProtectionWorks(tm) Managed Web Defence - Web Defence filters web sites to prevent malicious content from ever getting to you. Web defence can also be set up to easily block access to web sites or groups of websites based on category. No more paying your staff to hang out on facebook while at work!
- Fully Managed Firewall to keep your network secure from prying eyes - With our firewall in place, you have the ultimate in security. We let you and your travelling staff in to the network, and keep the hackers out.
- Quarterly Business Review with Highly Qualified Chief Technology Officer - Every 90 days we meet with you to discuss your business goals and how we can help you reach them with technology. Its also report card timer for us. We want to know what we are doing well, and also what we can improve on to always be serving you better.
What’s not included?
Not much! We don’t want you or your staff to think twice
about picking up the phone for support, or just to ask us a
question. Just like the big companies that have an IT
department down the hall at their beck and call, we are just down
the road, or on the other end of the phone ready to take care of
you and your staff whenever you need us. We are your IT
department!
ServiceWorks(tm) was designed to include everything possible to
keep your network optimized, monitored and managed, with your staff
fully looked after, day in, day out. In addition to these services,
we are also your one stop shop for computers, laptops, servers,
printers, consumables, network
equipment and software.
So the only things that are not included are the one off type projects like:
- Office relocations
- 3rd party custom software installations
- Network cabling installations
- Phone system support
- New server installation projects*
*One server installation or upgrade every 3 years is included in ServiceWorks*
