ServiceWorks
Are your systems supporting your business?
- Do you know if you are vulnerable to security breaches and virus attacks?
- Have you experienced system failures and outages?
- What is the cost of downtime to your business?
- Are you spending too much time on technology issues?
- Are these taking you away from your core business and customers?
- Are you drowning in system problems?
ServiceWorks automatically protects, secures, and supports your business systems 24/7 all day and every day at a fixed monthly rate for the term of the contract – which gives you control and time.
…WW WORKS FOR YOU!
WW Works are your all-in, fixed-fee business systems partners; committed to ensuring your systems are in control and protecting your business from disruption. The greatest asset in any firm today is their data and the ability to seamlessly interact with clients. Intrusion or disruption creates great operational turmoil and the loss of many millions of dollars each year. The root cause of these intrusions and disruptions is directly related to the lack of control and/or system management. At WW Works we take control and manage your systems in a more cost effective manner; protecting you from external intrusion, internal intrusion and worst of all, you infecting a client. In addition, your data/information is properly backed up and when a disruption occurs, you have access to email and realize restorations within hours to days, based on your business system agreement with us.
FEATURES
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SECURITY
- WW Works firewall
- Intrusion protection from external threats
- Infection protection from you to clients
- 24/365 protection monitoring
- Anti-Virus
- Protection from internal to internal infection
- Anti-spam
- Employee web surfing reports
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VIP SUPPORT
- Priority attention
- Senior officer home office support
- 24/365 anywhere support
- Remote control support
- 24/365 Client Portal on-line support
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STAFF SUPPORT
- 24/365 On-site support
- 24/365 Tele-support
- Dedicated Technical Analyst
- 24/365 3rd party management support
- 24/365 Move/add/changes
- 24/365 Client Portal on-line suppor
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ASSET MANAGEMENT
- MAC management
- Hardware, quantity and location
- Hardware, make, model and age
- Number of software licenses
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PREVENTATIVE MAINTENANCE
- Automatic offsite data backups
- 24/365 total system peak performance calibration
- Black list updates
- Automatic servers patch updates
- Automatic Desktop patch updates
- Weekly services health checks
- Restore data health checks
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QUARTERLY BUSINESS DISCUSSIONS
- Business direction
- Financial impact
- Growth strategy
- Future investment
- Security evaluation
- Support assessment
- E-mail review
- Asset management assessment
- Spam evaluation
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COMPUTER REPLACEMENT PROGRAM
- Laptops, workstations and system server replaced and/or upgraded complimentary with a 36-month contract. Buy the hardware – we do the rest.
ADVANTAGES:
ServiceWorks Security (SWS)
Without any involvement, your business is protected from all forms of intrusion; websites, emails, attachments, clients and employees infecting each other; tracking and reporting of websites viewed, which provides you control over usage 24/7 all day and everyday.
VIP Support
Provides priority attention to identified top officers in your firm. This enables them access to support anywhere and anytime. Our remote control tools allow our experts to rapidly repair problems and provide support wherever you are.
Staff Support
Answers when you need them from your dedicated account analyst by phone or online. We manage the moves, adds, changes and deal with 3rd party suppliers rapidly to ensure a complete solution.
Quarterly Business Discussions
WW Works is your business partner and will work proactively with you to ensure your systems support the business requirements. The quarterly business discussions also provide current and accurate data enabling your team to make informed financial and business decisions.
Preventative Maintenance (PM)
PM ensures your system is automatically kept current and constantly calibrated to function at peak performance. All data is protected and backed up in two world class centers in Montreal & Toronto. Offsite data restore tools are tested regularly and if required, will respond. Regular health checks coupled with automatic black list updates protect your system to world standards.
Asset Management
Detailed inventory control and management safeguards the company from shrink and loss. Control of inventory, equals control of cost. Moves, adds and change management provides fingertip access to your investment.
Computer Replacement Program
Buying a Computer is easy, yet getting it to work the way your business needs it to is stressful.
Without worry – WW Works does it for you!
It is all about cost containment!
Call 1-877 WW Works (999-6757)